1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice).
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. Fedoras sent back for returns or exchanges must be sent back in their original box or similar protective box to avoid damage in transit. Fedoras sent back in satchels, soft plastic etc won't be accepted for returns or exchanges.
4. Strictly no refunds for items purchased during a sale period, items purchased with a credit note and promo/discount codes - these items can only be exchanged for a different size for the same item if stock is available.
5. Exchanges and returns for online orders can only be processed directly through our online store department.