Returns & Exchanges
RETURNS & EXCHANGES POLICY
Need to return something? Not a problem. We accept all exchanges within 30 days (including sale items) and returns/refunds that are full price only.
In order to exchange or return product/s bought online through our online store, you will need to follow the steps below
Return items to the following address (mail only)
Direct Mail Corporation
Attn: Billy Bones Club returns
26 Dougharty Road
Heidelberg West 3081
You must include the following filled out return form with your return item:
We try our best to accept all items returned to us, however, please observe our policy as follows:
1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice).
2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. Fedoras sent back for returns or exchanges must be sent back in their original box or similar protective box to avoid damage in transit. Fedoras sent back in satchels, soft plastic etc won't be accepted for returns or exchanges.
4. Strictly no refunds for items purchased during a sale period, items purchased with a credit note and promo codes - these items can only be exchanged for a different size for the same item.
5. Exchanges and returns for online orders can only be processed directly through our online store department only.
6. Returns that do not include a return note with instructions will be returned to sender.
7. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as Billy Bones Club is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.